I ventured down to the enormous Auchan hypermarket today. It’s not often we enter this mammoth supermarket, as it’s so big that you almost need your walking boots and a map. In the past, I have seen staff on roller-blades, but perhaps this practice has been discontinued as I haven’t seen them for a while.
Shopping here requires a meticulous list cross-referenced against the floor plan, because if you forget anything, it’s a long trek back to the other end of the store. I just ‘popped in’ today for a handful of items that would be difficult to find elsewhere, or at least all under one roof. I was under the misconception that I could ‘pop in’ and ‘pop out’ in no time, just like I do at our local Asda back in Yorkshire.
But of course, I’d forgotten that of about a million tills, Auchan only chooses to open a tiny handful. Fair enough, I suppose, since it was a Thursday afternoon, not really peak shopping time. But despite this, I approached with dismay to find all the queues were at least 3 or 4 deep. I considered the quick self-service tills, but rejected them a) because I usually try to avoid them unless I’m really pushed, as I feel I should support a person’s employment as a cashier, and b) because I had one or two non-food items that would probably set the red light flashing and woop-wooping to alert the assistant lurking nearby. Having once been frogmarched into the security office at Auchan by two burly and over-enthusiastic security guards as a set of pillowcases bought in another store entirely had set off their alarms, I didn’t fancy taking the risk.
So I did what any other reasonably intelligent person would do, and joined the shortest queue. I congratulated myself on my choice, as there were only two people in front of me, a well-dressed lady with well-coiffed hair and a smart coat, and an elderly gentleman just buying one or two bits, including a giant jar of Nutella and a packet of breath-freshening mints (clearly trying to hide his Nutella addiction).
But wait… what’s the hold up? Why is this taking so long? The other queues are already advancing at a steady rate, so what’s the problem at ours? Another three or four people had joined the queue behind me, and I could sense that they were starting to hop from one foot to the other, huff and puff, and strain their necks to see what the problem was.
The delay was caused by the smart lady paying for her week’s groceries by cheque. By cheque! When did you last see anyone paying for their shopping by cheque? But the practice is still widespread here in France. In addition, the lady had waited until the entire conveyor belt of shopping had gone through, meticulously and painstakingly packed it all, then waited until the cashier announced the amount before beginning to rummage through her voluminous handbag, as if caught by surprise that she was actually expected to pay. Then she had to find her pen. Then she filled in the cheque. Then she had to fill in the stub, to keep her accounts up to date. We huffed and puffed. The elderly gentleman in front looked rather frail, and I wondered whether I ought to spoon-feed him some of his own Nutella as an emergency sugar rush. But finally, as the queue grew to mammoth proportions, she folded up her cheque book, returned it to its correct pocket in her handbag, slid the pen into its slot, collected her shopping and left. Hurrah!
But then… the elderly gentleman had forgotten his shopping bag, so a whole new time-consuming palaver ensued…
The moral of this story is: go for the longest queue, it’s probably the quickest.